What is ALARM-Connect ?
The Alarm-Connect range of services is specially designed for Alarm
and CCTV monitoring users and providers to connect their IP-based and
legacy assets together using low-cost Broadband networks.
fully managed ADSL Internet connections for each branch Alarm
Connect Services allows multiple sites to be joined into a secure
network replacing traditional ISDN connections at lower cost and with
Alarm-Connect is a fully managed Internet-based Service, meaning
that each site is monitored by our systems 24x7 using a market-leading
Sonicwall Firewall, a sophisticated management portal, and telephone and
on-site Support Services*. This replaces outdated Redcare** services.
The service also allows sites to share other data and applications
such as email and business applications in addition to alarms and CCTV.
What do I get with ALARM-Connect ?
The ALARM-Connect service is available in three options to suit every
requirement and includes the following:
Managed Internet Router and Firewall
VPN Networking between providers and monitored sites.
Optional Secure Home Working to view sites and branches
Telephone Helpdesk Support Services with next day hardware
Ongoing Security Upgrades for your firewall carried out
Optional Anti-Virus and Content Filtering for on-site computers.
ADSL connections on each site from
one of our selected Internet Service providers or a Leased Line or
SDSL connection for larger sites
Is it Secure ?
Blue River Systems are leading providers of Internet
Security services enabling compatibility between legacy and
IP-based CCTV and alarm systems and modern IP-based ADSL
Typical savings by switching from ISDN to Alarm-Connect for
a 10 branch CCTV-monitored branches can be over £30,000 per
The firewalls are centrally monitored for security alerts and connection failures with
automated security upgrades carried out automatically remotely from our
central management systems ensuring your service stays up to date and
are recognised by ACPO as the only secure method of transmitting CCTV
over IP networks.
What Support is included ?
ALARM-Connect has the highest level of support for ALARM users. First line support is provided
directly by your regular ALARM Support Team, ensuring you have just one
number to call.
Any network or equipment issues are escalated to Blue River Systems support who monitor all
firewalls and circuits 24x7 for performance and security problems.
What are the Options?
ALARM-Connect is available with five options which can be combined** to
create the network you require.
||Designed for CCTV monitoring companies and allows a single IP
connection to replace the myriad of ISDN and dial-up
connections typically in use today.
|ALARM-Connect Secure Business - Central
For alarm and CCTV monitored customers. Allows connection of local
cameras and alarms back to a monitoring provider. Branch is
competitively priced for smaller sites.
ALARM-Connect Secure Business- Branch
||For alarm and CCTV monitored customers. Allows connection of
local cameras and alarms back to a monitoring provider.
Branch is competitively priced for smaller sites.
A packaged network security service for Alarm installers wishing to
offer their clients the latest cost-effective technology.
||For home or mobile users wishing to view CCTV from remote locations.
Who can I speak to about ALARM-Connect ?
The services are designed for ALARM users to be easy to order and use. You
can order ALARM-Connect from ITS by completing and sending an
ALARM-Connect order form.
Simply decide which sites will be monitored and choose your monitoring
We automatically calculate the network links and equipment and design
and install* your network within the fixed single setup and quarterly
charges. Standard order forms are available for all the
Alarm Connect in detail.
ALARM-Connect provides Internet connectivity and a managed VPN
between branch, home and central sites with the following components.
- A broadband 512k 50:1 contention (Business) ADSL connection per
site (or always-on twin-channel 128k ISDN where ADSL not yet
available). Connectivity is provided within the service charge via
our preferred ISPís. We continuously monitor geographies for ADSL
coverage and migrate sites across to ADSL without additional cost.
- A managed Internet Router with 5 external IP addresses for
future expansion (ADSL Sites). IP Address is required for reliable
ALARM Support Access.
- A Security Gateway Firewall supporting VPN tunnelling to Central
Site. (Firewall also supports ISDN dial for non ADSL locations and
ISDN dial backup if required in future). All firewall functions are
fully managed. VPN functions allow ALARM support access.
- Local firewall data traffic prioritisation for VPN traffic.
- Local Web-browsing policies and content protection (includes
include/exclude groups). Updated Content groups are available as an
- User ID on the Central Portal to view Traffic Profiles, Security
Alerts, Bandwidth, Internet usage and up-time for all firewalls.
Customised groupings by region or department
- Emailed Firewall usage and performance reports.
- Redundant ISDN dial back-up included (and enabled if required
and ISDN circuit is available).
- Installation and configuration of above.
- Support Options as defined below but including Remote Monitoring
and Configuration, Telephone Support and 8 Hour Hardware Replacement
ALARM-Connect creates a Private Network across the Internet to
branches and end-users using strong encryption with SonicWALL firewalls.
This network can carry all kinds of information including Applications,
Voice over IP, Payments and CCTV. (diagram above)
management portal (diagram above) provides minute by minute information
on security alerts, network performance and availability.
Call us now to discuss
or complete our
request contact form and we
will contact you at a convenient time.